Privacy policy

Privacy Policy

Last updated: 26-04-2026

This Privacy Policy describes how Lumière & Co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services.
  • Our payment processors, who collect payment information to process your payment in order to fulfill your orders.

How We Use Your Personal Information

  • Providing Products and Services
  • Marketing and Advertising
  • Security and Fraud Prevention
  • Communicating with You and Service Improvement

Cookies

Like many websites, we use Cookies on our Site. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

How We Disclose Personal Information

We disclose personal information to:

  • Vendors or other third parties who perform services on our behalf.
  • Business and marketing partners.
  • Affiliates.
  • Legal and regulatory authorities if required by law.

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We take reasonable measures to protect your information. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, comply with legal obligations, resolve disputes, or enforce contracts.

Your Rights

Depending on where you live, you may have some or all of the following rights:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right to Opt-Out of Sale or Sharing or Targeted Advertising
  • Restriction of Processing
  • Withdrawal of Consent
  • Appeal
  • Managing Communication Preferences

You may exercise any of these rights by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

If we transfer your personal information outside your country, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent contracts.

Contact

  • Company Name: DWS e-commerce
  • Trade Name: Lumière & Co
  • Email: info@lumiere-and-co.com
  • Phone: +31684942675
  • Address: Torenlaan 5B, Bussum, 1402AT, The Netherlands
  • Returns Centre: Room 101, 1st Floor, Building 1, Jinfu Technology, No. 33 Jinfu 2nd Road, Huanan Industrial Park, Liaobu Town, Dongguan, Guangdong 523400, China
  • Customer Service: Monday - Saturday, 09:00am - 05:00pm (GMT-05:00 EST)

We aim to respond within 1 business day.